You should have got an email from us with your estimated delivery date and a tracking number. You can use that number to track your delivery to your door. 

For more info on where your order is, or for further information please contact us on hello@ecodaddy.com

Obviously it depends how far away you are, but we aim to deliver all orders in 2 to 3 working days. We’ll give you an estimated delivery date when you checkout.

At the moment we only ship within the UAE.

All our phones come with a 12 month guarantee.

What the warranty covers

Technical defects

Faults caused by parts or materials

What it doesn’t cover

Accidental damage

Cracked screens or cases

Liquid damage 

Software defects

Unlocking issues

Replacing any parts you’ve added yourself

If your phone / device isn’t working like it should, email us at hello@ecodaddy.com or call us on 04 298 6622

All our phones are unlocked, so they’ll work on any mobile network.

Sorry to hear you’re not happy, but returning your phone couldn’t be simpler call us or email us to request for the return and mention the reason.

We have a 7-days money back guarantee, as long as the phone / device is in the same condition as when you bought it. If you aren’t 100% happy, just send it on back and we’ll find it a good home.

You can contact us through our contact page! We will be happy to assist you.

At EcoDaddy, our mission is to make the process of buying or selling used tech safer and more trustworthy. It's why all our devices come with a 12 month guarantee.